Help users to Check answers

Let users check their answers before submitting information to a service.

Screenshot of a check answers page, includes a heading, and two sections for personal details and application details. Each section has details on the answers a user has given with a corresponding link to change their answer. At the bottom of the page there is a button to ‘accept and send’ the application.

There is a coded example of a check your answers page in the GOV.UK Prototype Kit.

When to use this pattern

Show a single Check answers page immediately before the confirmation screen for small to medium-sized transactions.

When designing a very large transaction with multiple sections, it may help to include a Check answers pages at the end of each section.

This can be valuable for services where different users might be completing each section. You should test this approach with your users to find out if it’s helpful.

How it works

Check answers pages help to:

  • increase users’ confidence as they can clearly see that they have completed all the sections and that their data has been captured
  • reduce error rates as users are given a second chance to notice and correct errors before submitting data

Make the page easy to understand

On your Check answers page you should:

  • make it clear there’s a task to perform on the page
  • make it clear that the transaction will not be complete until a user confirms their information is correct
  • break the content up into sections when you can
  • only show sections that are relevant to users – for example, if they’ve said they’re from the UK, do not show sections for questions they have not answered about locations outside of the UK
  • rephrase questions if you need to – for example, you do not need to label every individual line of an address, and you can rewrite long questions as shorter statements
  • make sure the submit button clearly shows the action it performs – for example ‘Change your tax details’ or ‘Send your claim form’

Let users go back and change their answers

You should provide a ‘Change’ link next to each section on your Check answers page so that users can add or change the information.

The answers pages should look the same way they did when the user last used them, with all their answers pre-populated.

When they’ve finished, the ‘Continue’ button should return them to the Check answers page. They should not need to go through the rest of the transaction again.

If a user changes their response in a way that means you need to ask them more questions, do this before returning them to the Check answers page.

Research on this pattern

Read a blog about how the Carer’s Allowance Service used Check answers to improve its users’ experience.

Get in touch

If you’ve got a question, idea or suggestion share it in #govuk-design-system on cross-government Slack (open in app) or email the Design System team on govuk-design-system-support@digital.cabinet-office.gov.uk

Discuss ‘Check answers’ on GitHub